Live Remote Assistance

Step 1:

A Transcend Response Center (TRC) engineer will give you a 6 digit pin code.

Step 2:

You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3:

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.